Terms & Conditions

1. Who we are

The Thrive app (“Thrive”, “we”, “us”) is operated by Thrive Holistic Centre, an Australian telehealth clinic. Using the app means you agree to these terms.

2. What the app does

Thrive helps you manage prescriptions issued by clinic prescribers, order prescribed medication for dispensing by independent partner pharmacies, pay securely, book telehealth consults, and share documents with your care team. Thrive itself is not a pharmacy and does not supply medication.

3. Medical care, the important bit

• The app does not provide medical advice. Nothing in it replaces the judgement of your prescriber. All prescribing decisions rest with your treating practitioner.
• Medicinal cannabis may help some people with some conditions; it also carries risks and side effects. Always follow your prescriber's directions.
• The app is not for emergencies. If you are unwell and need urgent help, call 000.

4. Your account

You must be 18 or over, provide accurate details (including Medicare/IHI if asked), and keep your login private. You are responsible for activity on your account. One account per person.

5. Scripts and verification

Uploaded prescriptions are checked by our verification system and care team. We may decline or hold any script that appears altered, expired or unclear. Prescriptions remain the property and responsibility of the prescriber who issued them.

6. Orders, prices and payments

• Prices shown in the app are recommended retail prices. The dispensing pharmacy confirms the final price before you pay.
• Payments are processed by a secure Australian payments provider. Your card details go directly to them, Thrive never sees or stores card numbers. If you choose to save a card, that provider stores it securely and Thrive keeps only a reference token, which you can remove any time in My details.
• Current fees: consult fees as shown at booking (for example $29 for a review consult); a one-off $80 administration fee to have your eScript tokens released to you. Fees are shown before you pay and may change with notice in the app.

7. Delivery and collection

• Delivery addresses are your responsibility. Please double-check them at checkout. Once a parcel is dispatched it cannot be redirected, and medication sent to an incorrect address you supplied cannot be refunded.
• Deliveries may require a signature. For pickup orders, bring photo ID.

8. Cancellations and refunds

• Consults: please give at least 24 hours notice to cancel or move an appointment. Late cancellations may forfeit the consult fee.
• Medication: by law, dispensed medicines generally cannot be returned or refunded except where required by Australian Consumer Law (for example, faulty or incorrectly supplied goods).
• The $80 administration fee is refundable only if the clinic cannot release your tokens.

9. Your information

We collect the information needed to run your care: identity and contact details, Medicare/IHI, prescriptions, orders, documents you upload, and messages to the care team. It is stored securely in Australia and shared only with your clinic, the dispensing pharmacy, our payment provider (payment data only), and as required by law. You can ask us to correct or delete your information at any time via Help & support.

10. Driving and safety

It is an offence to drive with THC in your system, even with a valid prescription. Do not drive or operate machinery after using THC products. Store all medication out of reach of children.

11. Fair use

Don't misuse the app: no false information, no sharing of medication, no attempting to access other people's records, no abuse of the care team. We may suspend accounts that break these rules or the law.

12. Liability

Nothing in these terms excludes rights you have under Australian Consumer Law. Beyond what the law requires, Thrive provides the app “as is” and is not liable for indirect losses, delays caused by pharmacies, couriers or third-party services, or events outside our reasonable control.

13. Changes

We may update these terms as the service evolves. The current version always lives on this page with its date at the top; meaningful changes will be flagged in the app.

14. Contact & governing law

Questions or complaints: use Help & support in the app or email support@hellothc.au. These terms are governed by the laws of Victoria, Australia.